Shipping policy

At BOCAKITCHENCABINETS, operated by Boca Kitchen Cabinets LLC, we are committed to providing reliable shipping services and a clear delivery experience for our customers.

Shipping Destination

We currently ship orders to eligible addresses within the continental United States.

At this time, we do not provide shipping services to the following locations:

Alaska
Hawaii
Puerto Rico
U.S. Virgin Islands
Guam
American Samoa
Northern Mariana Islands
U.S. Minor Outlying Islands
APO/FPO/DPO military addresses
Other U.S. territories or offshore locations

Orders placed for unsupported locations may be canceled and refunded.

Free Shipping

We offer free standard shipping on eligible orders delivered within the continental United States.

Free shipping applies only to addresses located within the 48 contiguous United States and excludes Alaska, Hawaii, Puerto Rico, military addresses, and U.S. territories.

Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During promotional events, holidays, or periods of increased order volume, processing times may be slightly extended.

Estimated Delivery Time

After an order has been shipped, delivery within the continental United States typically takes 7–15 business days.

The estimated total delivery time, including processing and shipping, is generally 8–18 business days.

Delivery times are estimates only and may vary depending on:

Shipping destination
Carrier availability
Weather conditions
Public holidays
Transportation delays
Other circumstances beyond our reasonable control

Shipping Carriers

Orders are shipped using reliable national and regional carriers selected based on shipping location, package size, and service availability.

The shipping carrier used for your order may vary depending on the delivery address and order details.

Order Tracking

Once your order has been shipped, a shipping confirmation email with tracking information will be sent to the email address provided during checkout.

Customers can use the tracking number to monitor shipment progress through the carrier's tracking system.

Please allow up to 48 hours for tracking information to become active after shipment confirmation.

Undeliverable Packages

If a package cannot be delivered due to:

Incorrect shipping address
Refusal of delivery
Failure to claim the package
Inability to contact the recipient

the package may be returned to the shipping carrier or returned to us.

Customers requesting re-shipment may be responsible for additional shipping costs.

Order Changes and Cancellations

Orders begin processing shortly after they are placed.

If you need to modify or cancel an order, please contact our customer support team as soon as possible and include your order number.

While we will make reasonable efforts to assist with requests, changes or cancellations cannot be guaranteed once an order has entered the processing or shipping stage.

Delivery Delays

At BOCAKITCHENCABINETS, we make every effort to ensure orders arrive within the estimated delivery timeframe.

However, we cannot guarantee specific delivery dates and are not responsible for delays caused by shipping carriers, weather conditions, transportation interruptions, customs procedures, or other circumstances beyond our reasonable control.