Warranty Policy

Last Updated: August 27, 2026

At BOCAKITCHENCABINETS, operated by Boca Kitchen Cabinets LLC, we are committed to providing reliable cookware products and responsive customer support.

This Limited Warranty Policy explains the warranty coverage available for eligible products purchased directly from our official website:

bocakitchencabinets.com

1. Warranty Period

BOCAKITCHENCABINETS provides a 12-month limited warranty for eligible cookware products purchased directly from our official website.

The warranty period begins on the date the product is delivered to the customer, as confirmed by the order record or shipping confirmation.

2. Warranty Coverage

This limited warranty covers manufacturing defects in materials or workmanship that occur during normal household use within the warranty period.

If an eligible defect is confirmed, BOCAKITCHENCABINETS may, at its discretion:

Repair the product where applicable;
Replace the defective product with the same or a comparable item; or
Provide an appropriate refund if repair or replacement is not reasonably available.

Warranty services apply only to eligible manufacturing-related issues.

3. Exclusions and Limitations

This warranty does not cover damage or issues resulting from:

Improper use, misuse, or failure to follow product care instructions;
Accidental damage, drops, impacts, or external damage;
Unauthorized modifications, repairs, or alterations;
Normal wear and tear from regular household use;
Scratches, stains, discoloration, or cosmetic changes that do not affect product function;
Damage caused by improper cleaning methods or unsuitable cleaning products;
Damage resulting from commercial, restaurant, rental, or industrial use;
Damage caused by excessive heat, improper heating methods, or use outside recommended conditions;
Products purchased from unauthorized sellers or third-party marketplaces;
Warranty requests submitted after the warranty period has expired.

4. Warranty Claim Process

To request warranty service, customers should contact our customer support team and provide the following information:

Order number or proof of purchase;
Customer name and contact information;
Product name;
Detailed description of the issue;
Photos or videos showing the defect or problem, when applicable.

Additional information may be requested to help evaluate the warranty claim.

5. Claim Review and Processing Time

Warranty claims are typically reviewed within 3–5 business days after all required information has been received.

If the claim is approved, we will provide instructions regarding the applicable solution, including replacement, repair, or refund options.

Processing and shipping times for replacement products may vary depending on product availability and delivery location.

6. Limitation of Warranty

This Limited Warranty applies only to the original purchaser and is non-transferable.

This warranty applies only to products purchased directly from:

bocakitchencabinets.com

Except as required by applicable law, this warranty represents the exclusive warranty provided by BOCAKITCHENCABINETS regarding eligible products.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable laws.