Refund policy

At BOCAKITCHENCABINETS, operated by Boca Kitchen Cabinets LLC, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with the terms outlined below.

This Return & Refund Policy applies only to products purchased directly from our official website:

bocakitchencabinets.com

Products purchased through third-party retailers, marketplaces, or other sales channels are subject to the return policies of those sellers.

Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The product must be returned in its original condition.
The product must include original packaging, accessories, and included components.
The product must not show signs of misuse, excessive wear, modification, or accidental damage.
A return authorization must be obtained from our customer support team before sending any item back.

Returns sent without prior approval may not be accepted or may experience processing delays.

How to Request a Return

To initiate a return request, please contact our customer support team and provide the following information:

Order number
Product name
Reason for the return request
Photos of the product if the return involves damage, defects, or incorrect items received

Customer Support Contact:

Email:
service@bocakitchencabinets.com

Phone:
+1 (561) 816-0461

If your return request is approved, we will provide return instructions and any necessary details.

Returned products should be shipped within 15 days after return approval.

Refund Policy

Once the returned item has been received and inspected, eligible refunds will typically be processed within 3–5 business days.

BOCAKITCHENCABINETS currently accepts payments exclusively through PayPal. Approved refunds will be issued to the original PayPal account used for the purchase whenever possible.

Customers typically receive the refunded amount within 5–10 business days after the refund has been processed, depending on PayPal processing times and the customer's financial institution.

A confirmation email will be sent once the refund has been successfully initiated.

Return Shipping Costs

Returns Due to Product Defects or Shipping Issues

If a return is approved due to:

Product defects
Damaged items received during shipping
Incorrect products received

BOCAKITCHENCABINETS may cover reasonable return shipping costs.

Returns for Non-Quality Related Reasons

For returns requested due to personal preference, incorrect selection, or other non-quality-related reasons:

Customers are responsible for return shipping costs.
Original shipping charges, if applicable, are non-refundable.

Non-Returnable Items and Situations

Returns may not be accepted in the following situations:

Products showing excessive wear, misuse, or accidental damage.
Products that have been modified or repaired without authorization.
Products damaged due to improper use or failure to follow product care instructions.
Items missing original packaging, accessories, or included components.
Return requests submitted after the 30-day return period.